Shipping Policy
Welcome to 9RoyalMarts.com. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.
1. Order Processing Time
All orders placed on 9RoyalMarts.com are processed within 24–48 business hours, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation message or call.
2. Shipping Locations
We currently ship orders across Nigeria. Delivery availability may vary depending on your location and logistics coverage.
3. Delivery Timeframes
Estimated delivery times are as follows:
Major cities: 1–3 business days
Other locations: 3–5 business days
Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, traffic, or courier delays.
4. Shipping Charges
Shipping fees are calculated based on:
Delivery location
Product size and weight
The final shipping cost will be displayed at checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, tracking details (if available) will be shared via SMS or phone call to help you monitor your delivery status.
6. Failed or Delayed Deliveries
If delivery attempts fail due to incorrect address details, unavailability of the customer, or refusal to receive the item, additional delivery charges may apply. Delays caused by third-party courier services are not the responsibility of 9RoyalMarts.com.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos or details of the issue. We will review and resolve the matter as quickly as possible.
8. Cash on Delivery (If Applicable)
Cash on Delivery is available for selected locations and products. Customers must ensure payment is ready at the time of delivery.
9. Contact Information
For any shipping-related questions or concerns, please contact us:
Company Name: 9RoyalMarts.com
Phone Number: 09065134277