Refund Policy
At 9RoyalMarts.com, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are processed.
1. Eligibility for Refund
You may be eligible for a refund if:
You received a damaged, defective, or wrong item
The product is unused, in original condition, and in original packaging
The refund request is made within 7 days of delivery
Certain items such as clearance items, customized products, or items marked as non-returnable may not be eligible for refunds.
2. Refund Request Process
To request a refund:
Contact our customer support within 7 days of receiving your order
Provide your order number, reason for refund, and clear photos/videos of the item (if applicable)
Our team will review your request and respond within 24–48 hours
3. Inspection & Approval
Once the returned item is received, it will be inspected. If the item meets our refund conditions, the refund will be approved. If it does not meet the criteria, the refund request may be declined, and the item may be returned to you.
4. Refund Method & Timeline
Approved refunds will be processed using the original payment method or via bank transfer, depending on the situation.
Refund processing time: 5–10 business days after approval
Shipping fees (if any) are non-refundable, unless the return is due to our error
5. Return Shipping
If the return is due to a fault on our part (wrong or defective item), return shipping may be covered by 9RoyalMarts.com
If the return is due to a change of mind, the customer is responsible for return shipping costs
6. Late or Missing Refunds
If you have not received your refund after the stated timeframe, please contact us with your order details for assistance.
7. Policy Updates
9RoyalMarts.com reserves the right to update or modify this Refund Policy at any time without prior notice.
8. Contact Information
For refund-related inquiries, contact us at:
Company Name: 9RoyalMarts.com
Phone Number: 09065134277