Frequently Asked Questions (FAQs)
What Payment Options Are Available?
We offer flexible payment options to make your shopping experience convenient. You can choose to pay online or pay on delivery, depending on availability. Accepted payment methods may include debit/credit cards, bank transfers, and USSD payments through supported payment gateways.
Can I Return Items I Purchase?
Yes, eligible items can be returned within a specified return window, subject to our Return & Refund Policy. Returned items must meet the eligibility criteria, including condition and packaging requirements. Refunds are processed as quickly as possible after verification.
When Are Major Sales or Discount Events Held?
Major sales events are usually held during the year, especially around festive seasons and promotional periods such as November sales, technology-focused campaigns, and seasonal clearance events. These events feature attractive discounts across multiple product categories.
Is Free Delivery Available on All Orders?
Free delivery may be available for selected locations and products marked with a free delivery label. Large or bulky items such as refrigerators, large televisions, or heavy appliances may not qualify for free delivery. Delivery eligibility varies by location and item type.
How Can I Contact Customer Support?
Our customer support team is available to assist you with orders, complaints, and general inquiries. Support may be accessed through our website, mobile application, or other available communication channels. We aim to provide prompt and helpful assistance to ensure a smooth shopping experience.
How Can I Become a Seller on the Platform?
You can register as a seller directly on the website by completing the seller registration process and submitting the required information. Once approved, sellers can list products, manage orders, and reach a wide customer base through the platform.
Are There Special Promotional Events Apart from Major Sales?
Yes, in addition to large seasonal sales, we also host category-specific events such as technology sales, fashion deals, and home & appliance promotions throughout the year. These campaigns are designed to offer customers quality products at competitive prices.