Privacy Policy

1. About This Notice

This Privacy Notice explains how personal data is collected and processed when you visit or use our website, mobile applications, services, social media platforms, online and physical locations, and any applications that reference this Privacy Notice. It describes how personal data is used, protected, and the rights available to users regarding their personal data.

2. Who We Are

We operate an e-commerce platform that connects sellers with consumers. Our services include an online marketplace, logistics support to enable shipment and delivery of products, and payment-related services to facilitate transactions between users on the platform.

Any personal data provided or collected is controlled by the entity operating the relevant website or mobile application.

3. The Data We Collect About You

Personal data refers to any information that can directly or indirectly identify an individual. Personal data is collected to provide tailored products and services, improve user experience, and enhance platform functionality.

Information You Provide

This may include:

• Name, address, phone number, and email address

• Demographic information such as age range or gender

• Account login and authentication details

• Payment and billing information

• Survey responses, competition entries, and marketing preferences

Information Collected Automatically or From Third Parties

This may include:

• Device information, IP address, browser type, and operating system

• Website usage data such as searches, views, and purchases

• Time spent on pages and interaction data

• Social media information where permitted

Users may choose to opt out of personalized advertising or content through account settings or by closing their account. Once an account is closed, access to related services will no longer be available.

4. Cookies and Other Identifiers

Cookies are small files stored on your device that help improve browsing experience, analyze usage, and personalize content. You may manage cookie preferences through your browser settings.

5. How We Use Your Personal Data

Personal data is used for:

• Account registration and management

• Order processing and delivery

• Customer support and communication

• Promotions, surveys, and offers

• Website and service improvement

• Fraud prevention and legal compliance

6. Legal Basis for Processing

Personal data is processed based on:

• User consent

• Legitimate business interests

• Performance of a contract

• Compliance with legal obligations

7. Sharing of Personal Data

Personal data may be shared with third parties only when necessary for:

• Order fulfillment and delivery

• Payment processing

• Customer support

• Fraud prevention

• Legal or regulatory requirements

All third parties are required to process data securely and only for specified purposes.

8. International Transfers

Personal data may be transferred to other countries where permitted by law. Appropriate safeguards are implemented to ensure adequate protection.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill legal, business, or contractual purposes and is securely deleted or anonymized when no longer required.

10. Data Security

Appropriate technical and organizational measures are in place to protect personal data against unauthorized access, loss, or misuse.

11. Your Legal Rights

Users have the right to:

• Access, correct, or delete personal data

• Object to or restrict processing

• Request data transfer

• Withdraw consent or close their account

Requests may be declined where legally permitted or identity verification is incomplete.

12. Contact & Complaints

Users may raise concerns or complaints with the relevant data protection authority in their jurisdiction if they believe their rights have been violated.